Service Levels Displayed

This tool displays the potential onsite response times Lenovo can support at a given location. The onsite response times shown are aligned to the Service Levels of the Lenovo Hardware Maintenance portfolio. They are:

• Next Business Day (Standard NBD and Premier NBD)
• 4-Hour Response (Premier Support, Premier Support Plus, and Premier Enhanced Storage Support)
• Committed Service Repair (CSR 6-Hour Add-On)

This tool does not guarantee that a Lenovo maintenance contract is available for purchase for a given Lenovo system. Please use the Data Centre Solution Configurator to check if a Services Part Number is available for your selected system(s) in your selected country. Afterwards, use the Service Locator Tool to see if your selected Service Level can be delivered at your specific installation location.

For service definitions, country-specific details, exclusions and terms, refer to the Lenovo Data Center Services Agreement or relevant maintenance contract.

Disclaimers

• This tool is indicative only. Results are based on automated calculations and do not guarantee service availability.
• If your location is not in a mainland area (e.g. islands) with standard means of transportation, consult your Lenovo Representative before placing an order.
• Actual service delivery may vary based on factors such as local service capability, hardware type, remote locations, or areas with limited Lenovo coverage.
• For other locations marked as “Within Range” where Services Levels are deemed critical to your business, please consult your Lenovo Representative or Reseller to confirm with Lenovo Service Delivery before placing an order or quoting a Lenovo Service Part Number.
• Apart from Committed Service Levels, Lenovo Service Levels are onsite target responses after problem determination has been completed. Please refer to the Lenovo Data Center Services Agreement for more info.
• If localization features are used, machine translation or region-specific adjustments may affect the accuracy of output.