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Services Locator

A woman in a data center concentrating on a tablet screen.

Use this tool in combination with the Data Center Solution Configurator (DCSC) to check if a specific Lenovo Service Level is available at a given location for your Lenovo data center hardware

  • Single Address
  • Bulk Lookup

Service Levels Displayed

This tool displays the potential onsite response times Lenovo can support at a given location. The onsite response times shown are aligned to the Service Levels of the Lenovo Hardware Maintenance portfolio. They are:

  • Next Business Day (Standard NBD and Premier NBD)
  • 4-Hour Response (Premier Support, Premier Support Plus, and Premier Enhanced Storage Support)
  • Committed Service Repair (CSR 6-Hour Add-On)

This tool does not guarantee that a Lenovo maintenance contract is available for purchase for a given Lenovo system. Please use the Data Centre Solution Configurator to check if a Services Part Number is available for your selected system(s) in your selected country. Afterwards, use the Service Locator Tool to see if your selected Service Level can be delivered at your specific installation location.

For service definitions, country-specific details, exclusions and terms, refer to the Lenovo Data Center Services Agreement or relevant maintenance contract.

Disclaimers

  • This tool is indicative only. Results are based on automated calculations and do not guarantee service availability.
  • If your location is not in a mainland area (e.g. islands) with standard means of transportation, consult your Lenovo Representative before placing an order.
  • Actual service delivery may vary based on factors such as local service capability, hardware type, remote locations, or areas with limited Lenovo coverage.
  • For other locations marked as “Within Range” where Services Levels are deemed critical to your business, please consult your Lenovo Representative or Reseller to confirm with Lenovo Service Delivery before placing an order or quoting a Lenovo Service Part Number.
  • Apart from Committed Service Levels, Lenovo Service Levels are onsite target responses after problem determination has been completed. Please refer to the Lenovo Data Center Services Agreement for more info.
  • If localization features are used, machine translation or region-specific adjustments may affect the accuracy of output.

How to Use the Tool

1

Enter Location

Enter the location where your Lenovo product will be installed.
2

Filter by Product

Narrow your search by selecting a Hardware Group / Product.
3

Review Results

Review the results to identify which Service Levels are potentially deliverable in that location should Lenovo have those Service Levels available for sale for your selected Country and Lenovo system.
4

Check with DCSC

Configure your Machine type/model using DCSC to check which Service Part number Service Levels are available in your selected country.

Tip: If you encounter an error, try using the map function to manually select a location, or rerun the search without entering a postal or ZIP code.

Set Marker Here
Right-click to place marker on map

Or enter an address below

Enter an address below

Always try with and without zip code
Full address is required for most accurate view of Services availability.
This country is not supported by the Locator. Please check with Lenovo representative for details.
2hr/4hr response or CSR services are not available in this country.
Service not available at this location. Please contact your Lenovo representative for more information.
Service in Ukraine is currently ONLY available in the cities of Kyiv and Dnipro. Please contact the Lenovo service delivery team for that region for more information.
Address not found, please try a less restrictive search
We are unable to determine exact coordinates for the address as entered. Using coordinates for instead.
Filter by Product

On-Site Services

5x9 Next Business Day - Within Range(1)
4 hour Response - Within Range(1)(2)
(1) Charges may apply outside Lenovo’s normal service area, please contact the Lenovo Focal Delivery Services in LAS. If you have any questions, you can send an email to services_com@lenovo.com
(2) The response time objective is the time between the moment the customer's service request is recorded in the management system and the contact by a representative with the customer as the first step to determine the issue.
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